DAVACO Guarantees Retailer Satisfaction as Promise
Dallas, TX USA — January 13, 2003 — Dallas, TX — DAVACO, Inc., announced today that focusing on providing total satisfaction to their retail clientele will drive its 2003 business strategy. While DAVACO has always stood behind its work — the company is committed to raising the bar — offering unsurpassed customer service, labor quality and labor performance. DAVACO is the retail industry's leading single-source partner for the management and execution of new store, remodel and high-volume rollouts.
"Our written guarantee to do the job right — to complete satisfaction — is just one more way to let our clients know how important they really are," stated Rick Davis, founder, chief executive officer and president of DAVACO. "Because we touch more retail stores than anyone else in the industry, we know what retailers expect. We know what it takes to deliver and are determined to do everything in our power to ensure we have satisfied customers at every level within a retail organization. We feel very confident in our ability to perform and are willing to put 'our money where our mouth is' — so to speak. From our home office to our employee-based labor nationwide, we are committed to this creed. It's really quite simple. If our customers aren't satisfied with any part of the individual services we've performed — if they are not satisfied with the value of the services rendered — they won't pay."
DAVACO guarantees retailer satisfaction through its commitment to providing the right company infrastructure, management tools, training programs, advanced technology platforms, web-enabled communications systems, and employee-based field operations nationwide. This commitment ensures that new stores, remodels or rollouts of any size — from 25 to 5,000 stores — are executed smoothly with the most skilled personnel available and as cost effective as possible.
"With the operations team we have in place, we feel very comfortable with our guarantee," stated Gerry Geddis, chief operating officer of DAVACO. "We have a very experienced team comprised of individuals who are committed to excellence and the delivery of quality performance at every level. As the marketplace continues to change, retailers are going to look for more and more accountability — for management and operational support from their partners. Our plan is to not only be there offering that support but to take it one step further with our satisfaction guarantee."
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