Press Releases
Fixture Perfect International Uses
Technology As The Ultimate Customer Service Tool
Firm Establishes Industry's Only Integrated Communications System
Dallas - February 16, 2000 - Fixture Perfect International,
Inc.'s (FPI) commitment to technology has contributed to record
growth and cost savings for both the company and its clients.
FPI has integrated technology at every level of the privately
held company, linking together personnel, clients and vendors
into a single integrated network. FPI is the only national turnkey
resource for complete program management from initial store planning
and design to general construction and installation of retail
fixtures.
“Technology has become a buzzword in business that, unfortunately,
seems to be more talk than action,” said FPI President and CEO
Richard Davis. “While most companies are still trying to ascertain
how they can take advantage of new tools like the Internet and
digital photography, FPI has created and integrated a collaborative
system that is a battle-proven part of our strategic plan. We‘re
providing all the services our clients need across thousands
of locations by using the best technology to link together top
people in the industry.”
Real-time communication and instant access to information by
everyone involved in a project, from FPI team members to clients
and vendors, is the key to FPI's success. Using the most advanced
network available today, FPI has been able to develop national
site packages at a reasonable cost for retailers such as Tommy
Hilfiger and Ralph Lauren.
“FPI's secure, password protected network was developed to relieve
clients of the tedious, expensive and overwhelming task of tracking
the details of a major national rollout,” added David Bradshaw,
FPI's Vice President of Design. “Our clients can access their
FPI CAD designs, project information, schedules and completed
shop photos through the Internet at any time. This saves them
time and most of all, money.”
FPI's state-of-the-art database tracks and schedules jobs and
employees up to the minute. In addition, FPI's field employees
carry laptops and digital cameras to send photographs and job
file information to the network. This allows FPI to efficiently
create a schedule, survey the stores, draw CAD layouts, forward
photos and information, order fixtures, handle delivery logistics
and install the product in much less time.
“But our system does far more than simply pipe information between
FPI and our clients,” noted Bradshaw. “We can also link directly
with the client's manufacturer to track fixture inventories and
shipping information. This creates a seamless, integrated project
management system that allows everyone to collaborate on an installation.”
“Retailers work on schedules that depend upon precise timing
for profitability”, explained Davis. “That means we have to manage
every facet of the program, from design to delivery logistics,
in a short amount of time and at a cost the client can bear.”
Constant research keeps FPI a step ahead of the competition. “Everyone
in this organization is committed to using the most advanced
technological tools to maintain the high level of service that
our clients have come to rely on," said Davis. "Because the bottom
line is that our service, no matter the tools used, is what sets
us apart.”
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